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Customer Representative Officer

Category: Customer Support/Call Centre

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Job Description

We are seeking a proactive, empathetic, and detail-oriented Customer Representative Officer to join our customer service team. The ideal candidate will be the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a high level of customer satisfaction.

Job Responsibilities

Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
Provide accurate information regarding products, services, and policies.
Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
Record and update customer interactions in the CRM system.
Follow up on customer interactions to ensure issues are resolved to the customer's satisfaction.
Collaborate with internal departments to solve complex customer issues.
Escalate unresolved issues to the appropriate department or supervisor.
Maintain a high level of product and service knowledge to better assist customers.
Identify and suggest improvements to service processes and customer experience.

Other Educational Qualification

High school diploma or equivalent (Bachelor’s degree preferred).

Skills

Multilingual abilities are a plus.
Experience in [industry-specific area, e.g., finance, telecommunications, e-commerce, etc.].
Familiarity with call center systems or ticketing tools.

Additional Requirements

Multilingual abilities are a plus.
Experience in [industry-specific area, e.g., finance, telecommunications, e-commerce, etc.].
Familiarity with call center systems or ticketing tools.

Salary

Negotiable

Additional Salary Info

Competitive salary
Health insurance and benefits package
Professional development opportunities
Positive and supportive team environment

Age

18 - 32 Years

Join

Immediately

Other Benefits

Performance bonus
Provident fund
Insurance
Weekly 2 holidays
Over time allowance
Lunch Facilities: Full Subsidize
Festival Bonus: 2

Others

Multilingual abilities are a plus.
Experience in [industry-specific area, e.g., finance, telecommunications, e-commerce, etc.].
Familiarity with call center systems or ticketing tools.

Posted By

Raffle Bangladesh Limited

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Special Instruction

High school diploma or equivalent (Bachelor’s degree preferred).
Proven experience in customer service or a related field.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to handle challenging situations with patience and professionalism.
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
Ability to multitask and manage time effectively in a fast-paced environment.